Covering every aspect of the topic—from defining crisis management and policies to training for and responding to crises—it helps you fully grasp any situation that threatens business, careers, and even lives. Lead through any crisis smoothly and with minimal ramifications by mastering the most effective tactics, feature eye-catching icons, checklists, written specifically for today’s busy manager, including: Planning for and training staff in crisis management Anticipating and preventing crises before they occur Managing the company’s online reputation Addressing crises that affect multicultural stakeholders Creating effective crisis-related messaging Knowing when to bring in a specialist About the Briefcase Books series: Briefcase Books, and sidebars to guide managers step-by-step through everyday workplace situations.
Manager's Guide to Crisis Management Briefcase Books Series - Lead your organization through any business crisis—and emerge stronger than ever Manager’s Guide to Crisis Management provides the basic skills and knowledge you need to deal with the crises that inevitably occur in any business or organization.
Damage Control Revised & Updated: The Essential Lessons of Crisis ManagementProspecta Press - No one knows this better than eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. Bush, jim mcgreevey, lance armstrong, coca-Cola, Sammy Sosa, Martha Stewart, and the Catholic Church have in common . And what they don’t. This new revised edition includes an additional chapter "Our Permanent Leakocracy" including information about WikiLeaks and what that notorious case means for business.
In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successesand debaclesof modern business, politics, and entertainment. You’ll discover: why the 1982 tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.
Damage Control Revised & Updated: The Essential Lessons of Crisis Management - Why audi never fully recovered from driver accusations of sudden acceleration”despite evidence that nothing was wrong with their cars. What the crises faced by George W.
Crisis Communications: The Definitive Guide to Managing the MessageMcGraw-Hill Education - Fortunately, there is a solution. Augustine, former chairman and Chief Executive Officer, Lockheed Martin There are few guarantees in business today. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate. Livelihoods depend upon it. Praise for steven fink’s crisis management“every major executive in America ought to read at least one book on crisis management.
The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The definitive guide to communicating in any crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof.
The question is: ‘is steven fink’s book one that busy executives ought to read?’ The answer is a resounding yes. Los angeles times, front page sunday book review. With in-depth case studies of toyota, bp, and penn state, crisis communications provides everything you need to successfully lead your company through today’s rocky landscape of business—where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance.
Crisis Communications: The Definitive Guide to Managing the Message - Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable—whether it’s in the form of human error, criminal behavior, industrial accidents, or natural disasters.
Because in the pitched battle between perception and reality, perception always wins.
CRISIS MANAGEMENT: THE ART OF SUCCESS & FAILURE: 30 Case Studies in Business & PoliticsMill City Press - How an individual responsible for dealing with these types of situations reacts is ultimately the deciding factor as to whether or not they come out safely on the other side. Saleh is a bank branch manager at trade bank of iraq tbI and previously worked as program officer in the Political Party Department at the National Democratic Institute for International Affairs NDI He received his B.
A. In english literature from almamoon university in 2003 and received a postgraduate degree in Public Administration from Utara Malaysia Universality in 2006. Pulling from no better teacher than history itself, Crisis Management is broken into 30 case studies that provide analysis and theoretical approaches that explore both successful and unsuccessful examples of management in the midst of crisis.
CRISIS MANAGEMENT: THE ART OF SUCCESS & FAILURE: 30 Case Studies in Business & Politics - While focusing primarily on business and politics, Crisis Management is a powerful tool for all readers who wish to understand how to better tackle crises when they arise. Learning how to remain calm and deal with critical situations is a skill that can be learned and mastered. Yunus D. No matter where we work or what we do, at some point in our lives, there is no stopping the fact that, we will encounter a crisis.
Crisis management: the art of success and Failure focuses on different types of crises, symptoms, and models that recurrently threaten business and political environments.
Chief Crisis Officer: Structure and Leadership for Effective Communications ResponseAmerican Bar Association - Using a mixture of real life examples, strategies, the book will break down various forms of crises into their component parts and provide both a strategic approach and the proper tools to enable the Chief Crisis Officer to assemble his or her team, and tactics, and respond—effectively and efficiently—when the crisis occurs.
Crisis events tend to ripple and echo long after the initial drama, as today’s plant explosion is tomorrow’s government investigation and next week’s class action lawsuit. In this environment a fumbled ineffective response can mean the different between a crisis that is managed…and one that manages you.
Chief Crisis Officer: Structure and Leadership for Effective Communications Response - An organization’s crisis response involves public communications response: ensuring the general public, media, employees and other stakeholders understand 1 what has happened, and 2 what you are doing about it. Chief crisis officer: running point in the face of unexpected Events explains why every company and organization needs to identify a Chief Crisis Officer, who will take the lead in preparing the organization for crisis communications response, and responding effectively when the inevitable crisis hits.
The Politics of Crisis Management: Public Leadership under PressureCambridge University Press - The book is grounded in decades of collaborative, cross-national and multidisciplinary case study research and has been updated to include new insights and examples from the last decade. In times of crisis, communities and members of organizations expect their leaders to minimize the impact, while critics and bureaucratic competitors make use of social media to blame incumbent rulers and their policies.
In the new edition of this uniquely comprehensive analysis, the political risks and opportunities they encounter, the pitfalls they must avoid, the authors examine how strategic leaders deal with the challenges they face, and the paths towards reform they may pursue. This is an original and important contribution from experts in public policy and international security.
The Politics of Crisis Management: Public Leadership under Pressure - Crisis management has become a defining feature of contemporary governance. In this extreme environment, policymakers must somehow establish a sense of normality, and foster collective learning from the crisis experience.
Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis ManagementRothstein Publishing - Lukaszewski distills four decades of experience into 10 chapters of field-tested how-to's, and templates and teaches you:how crises create victims;To avoid the toxicity of silence;To overcome the abusive, bellyachers, intrusive and coercive behavior of bloviators, tips, activists and critics;To drive attorneys to settle instead of litigate;Apology is the atomic energy of empathy;Simple, forms, charts, back-bench bitchers, practical tools, sincere, sensible, constructive, the media, checklists, positive techniques to reduce contention and to succeed!Chapter learning objectives; discussion questions; case studies; real-life examples; and glossary facilitate college and professional development classroom use.
Delivered in his straight-talking style and backed with compelling case studies, Lukaszewski On Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it. Masterwork on crisis communication and reputation risk selected as one of "30 best business books of 2013" jim lukaszewski -- nationally recognized PR expert, when to say it, executive coach, often called America's Crisis Guru, and noted by Corporate Legal Times as one of "28 experts to call when all hell breaks loose" -- advises exactly what to do, and when to do it, what to say, while the whole world is watching.
Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management - The book is endorsed by the Business Continuity Institute. Using case studies, he explains how to build a crisis management plan and how to put it into action in the real world of media scrutiny, activists, social media, examples and templates, and litigation. In this industry-defining book on crisis management and leadership recovery, Lukaszewski jump-starts the discussion by clearly differentiating a crisis from other business interruptions and introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis.
Crisis, Issues and Reputation Management: A Handbook for PR and Communications Professionals PR In PracticeKogan Page - Crisis, issues and reputation management defines reputation, explores how to value it and provides practical guidelines for effective reputation management, including how to approach issues of Corporate Social Responsibility. Practical and accessible, it outlines a comprehensive approach to managing situations that may turn into crises and handling crises once they occur.
. As such, it provides a new and broader perspective on the topic for new and seasoned practitioners alike. Featuring a wide range of international case studies of brands who have had to respond to a variety of crises including Nestle, McDonald's, Cadbury, Crisis, Coca-cola, Unilever, Issues and Reputation Management demonstrates how organizations have to understand and respond rapidly to shifting public values, General Electric, Tesco, Pan Am, RBS and more, rising expectations, demands for public consultation and increasingly intrusive news media.
Crisis Ready: Building an Invincible Brand in an Uncertain WorldMascot Books - And yet the greatest exposure does not lie within these risks. They're invincible. Organizations that are crisis ready are more than just resilient. Crisis ready" is your roadmap to business invincibility. No matter the size, type, or industry of your business, "Crisis Ready" will provide your team with insight into how to be perfectly prepared for anything life throws at you.
Rather, or respond to a rising threat and its impact on your reputation, revenue, it lies in having a team that is not prepared to anticipate, foresee, and relationships in real-time. When your team is crisis ready, your organization is prepared for anything and everything that the modern world can throw at it.
Crisis ready" is not about crisis management. Organizations are prone to a multitude of risks that can attack from every angle. Management is what happens after the negative event has occurred. Melissa agnes, a leading authority on crisis management and preparedness, provides a clear roadmap to implementing a crisis ready culture and thus building an INVINCIBLE brand.
Crisis Ready: Building an Invincible Brand in an Uncertain World - No matter your level of security, or control, due diligence, the reality is that we live in uncertain times. Readiness is what is done to build an invincible brand, they're instantly overcome in a way that leads to increased organizational trust, where negative situations don't occur and even if they do, credibility, and goodwill.
In "crisis ready", and world leaders prevent and overcome a range of real-world, government organizations, Melissa Agnes draws from her remarkable experience in helping global brands, high-impact crises.
Crisis Management in the Age of Social MediaBusiness Expert Press - Some examples of social media crises include apple computer, and public figures such as Anthony Weiner, Netflix, Bank of America, Ashton Kutcher, Fed Ex, JetBlue, and Jon Bon Jovi. That, combined with the speed of the internet, 000 signatures appeared on a twitter petition, managing, and ultimately avoiding an “instant crisis”—an instant crisis example is when Verizon added a $2 charge for all their customers; one hour later 100, changes the game for many companies in anticipating, and soon Verizon was in the middle of a huge public relations crisis.
Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. Each chapter includes a description of a crisis, the effectiveness of this response, the timeliness of a good response, and an assessment of what works and what doesn’t.
Crisis Management in the Age of Social Media - Inside this book, you’ll learn just how to manage this type of situation and meet the challenges of social media.
Crisis Management: Leading in the New Strategy LandscapeSAGE Publications, Inc - Parnell, and John E. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1 Landscape Survey: identifying potential crisis vulnerabilities, 2 Strategic Planning: organizing the crisis management team and writing the plan, 3 Crisis Management: addressing the crisis when it occurs, and 4 Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.
Spillan helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. Offering a strategic orientation to crisis management, this fully updated edition of Crisis Management: Leading in the New Strategy Landscape, Second Edition by William "Rick" Crandall, John A.